Federal ID: 91-6001537
ISSN: 0022-1090 (Print) | 1756-6916 (Online)
Stress Testing Banks’ Digital Capabilities: Evidence from the COVID-19 Pandemic
Alan Kwan, Chen Lin, Vesa Pursiainen, and Mingzhu Tai ♦ Banks’ IT capabilities affect their ability to serve customers during the COVID-19 pandemic, which generates an unexpected and unprecedented shock that shifts banking services from in-person to digital. Amid mobility…